FREQUENTLY ASKED QUESTIONS

What happens once I place an order?

Once you have ordered and paid you will receive an email from Danny confirming all necessary details and arranging shipping.



How do I pay for my jewellery?

Once you place an order online, payments can be made via Paypal using all major credit and debit cards. If you would prefer to pay Danny by cheque or bank transfer simply email enquiries@dannyries.com or call her on +44 (0) 7802 463024 to place your order.



How long does it take you to make a custom order?

If the item you have ordered is in stock, you will receive it within 7 working days depending on whether yours is a UK or International order. However, if the item is not in stock please allow up to 6 weeks for manufacture, hallmarking and delivery; it is likely that your jewellery will be ready sooner than this but we prefer to err on the side of caution



How do you calculate postal charges?

We want to make sure your precious jewellery arrives safely! Therefore all online purchases within the UK are subject to a £8 special delivery postage and packaging charge which will require a signature from the receiver and will be insured up to £500. Royal Mail special delivery guarantees delivery by 1.00pm the next working day. For EU and International purchases, all orders are insured and sent via Royal Mail International Tracked & Signed service for £12 additional cost. Tracked and insured, your order will arrive in 3-5 working days. International delivery is the responsibility of the postal service in the destination country and Danny Ries cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges, duties, fees and any additional charges for customs clearance are the sole responsibility of the customer. If your delivery has been delayed then please contact us and we will provide you with tracking number to enable you to chase Royal Mail.



Do I have to pay a deposit if you are making the piece especially for me?

Commissioned pieces: All custom orders require a 50% deposit for the initiation of the job and the remaining 50% before shipping the final piece. Cancellation of a custom piece can only be made if the piece has not begun construction. If it has been started, the cancellation charge will the the 50% deposit. If you need to amend your custom order we reserve the right to charge you additional costs incurred by us.



What happens if I change my mind and want to cancel my order?

All Danny Ries jewellery is made to order, so if a cancellation is necessary please contact Danny within 24 hours of placing an order. If the product has already been dispatched when you contact us to cancel, you will be advised to return it upon delivery at your own expense. Commissioned pieces: All custom orders require a 50% deposit for the initiation of the job and the remaining 50% before shipping the final piece. Cancellation of a custom piece can only be made if the piece has not begun construction. If it has been started, the cancellation charge will the the 50% deposit. If you need to amend your custom order we reserve the right to charge you additional costs incurred by us.



Do you accept returns or refunds?

Each product is handmade and therefore unique and variations will occur. Colours may vary and sizes are accurate within reason. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange within 30 days of purchase. Alternatively we will refund the sale if it is returned to us in saleable condition within 7 working days of you receiving the order. In the case of pieces comprising waxed cotton cords, notably tube, cube, disc and buttons, the cords must return in pristine condition for a refund to be possible.